FAQs

Ask Us Anything
Got questions? We’ve got answers! Here are some of the most common queries we hear from our customers.

Shipping & Delivery

How long does home delivery take?

Most orders ship within 3–5 business days. Delivery times vary by location, but you
can expect your jewelry to arrive within 5–10 business days after shipping
What courier do you use for deliveries?

We partner with trusted couriers like Canada Post and UPS to ensure your order
arrives safely and on time.
Why am I being charged for delivery when the website says standard delivery is free?

Free standard delivery applies to orders over a certain amount. If your order
doesn’t meet the threshold, a delivery fee will be added at checkout.
Do you deliver on weekends?

Our couriers primarily deliver Monday through Friday, but some locations may
receive weekend deliveries occasionally.
Can I collect my order from a local store or branch?

Currently, we don’t offer in-store pickup, but we’re exploring options to make this
available in the future.

Orders & Returns

Can you confirm you have received my return?

Yes! Once your return reaches us, we’ll send a confirmation email within 2 business days.
Why haven’t you refunded the original delivery charge?

Original delivery charges are non refundable unless your order was cancelled before shipping.
Who pays for return postage?

Unless the return is due to a mistake on our part, customers are responsible for return shipping costs.
How long will it take to get my refund?

Refunds typically process within 7–10 business days after we receive the returned item.
I haven’t received a dispatch or confirmation email—what should I do?

Check your spam or junk folder first. If you still can’t find it, please contact us and we’ll happily check your order
status.

Pricing & Taxes

Do you offer a VAT discount to non-EU customers?

Yes! Non-EU customers can claim VAT-free purchases. Please provide proof of non-EU residency at checkout or contact us for assistance.