Most orders ship within 3–5 business days. Delivery times vary by location, but you
can expect your jewelry to arrive within 5–10 business days after shipping

We partner with trusted couriers like Canada Post and UPS to ensure your order
arrives safely and on time.

Free standard delivery applies to orders over a certain amount. If your order
doesn’t meet the threshold, a delivery fee will be added at checkout.

Our couriers primarily deliver Monday through Friday, but some locations may
receive weekend deliveries occasionally.

Currently, we don’t offer in-store pickup, but we’re exploring options to make this
available in the future.

Check your spam or junk folder first. If you still can’t find it, please contact us
and we’ll happily check your order status.

Yes! Once your return reaches us, we’ll send a confirmation email within 2
business days.

Refunds typically process within 7–10 business days after we receive the returned item.

Unless the return is due to a mistake on our part, customers are responsible for
return shipping costs.

Original delivery charges are non-refundable unless your order was cancelled before shipping.

Yes! Non-EU customers can claim VAT-free purchases. Please provide proof of non-EU
residency at checkout or contact us for assistance.

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